In most businesses, the employee’s mission is simple: make the customer feel valued, from the moment he or she walks through the door and all throughout the customer experience.
When that customer has developmental or behavioral disabilities, though, ensuring that great customer experience can require a little extra awareness and care.
That’s why Damar Services offers Damar DNA, a training program designed to help public-facing employees meet and serve individuals with intellectual disabilities and autism. By helping people who serve the public develop understanding and skill in serving these customers, Damar DNA helps businesses ensure that all customers feel valued.
Damar DNA training provides a means to:
- Improve workplace and visitor safety by reducing the risk of injury;
- Enhance experience of all customers or guests (of all abilities);
- Demonstrate your organization’s commitment to diversity and inclusion practices;
- Receive professional, on-going training tailored to the needs of your specific business or organization;
- Step up as a community leader and embrace a welcoming culture.
As part of Damar DNA, organizations’ physical facilities and procedures are assessed, and employees are trained on the best ways to serve customers with developmental and behavioral disabilities. Damar offers this program to any and all businesses, agencies, and organizations (from retail stores and entertainment venues to police departments and community attractions). Participants have included Walgreens, the Indianapolis Colts, Indianapolis Indians, and Conner Prairie.
Training can be done at the location of your choice, and weekend trainings are available. Cost for the program varies depending on the size of the group. For more information, click here and provide your contact information. We’ll get back to you as quickly as possible.
The training was engaging and thought provoking. The discussion and exercises gave us a chance to think from a different point of view.
-Larry C. Hall
Ticket Operations and Guest Services